Q.1: Where can I find a retailer close to me?
A.1: Go to the ‘dealer’ page at the top of the web page. Here you can select the country and give in your postal code / place name and the kilometer range you want it to be in. Click on search and below you will find all the retailers carrying / selling Kidsmill furniture.
Q.2: Can I order directly via Kidsmill?
A.2: That is not possible. Our retailers are all experts on nursery furniture field and are always happy to help you when it comes to Kidsmill furniture.
Q.3: Can I order spare parts via Kidsmill?
A.3: In order to assess if we have spare parts available for your specific furniture piece, the retailer would need an order number and an article number. The article number of your furniture piece can be found in the following place: - cot (bed): the article number can be found on the bottom of the base of the bed - chest: the article number can be found on the back of the chest (in- or outside) - wardrobe: the article number can be found on the back of the wardrobe (in- or outside)
Q.4: Where can I report a complaint?
A.4: If you submit a claim under the manufacturer’s warranty you must first contact your retailer. For complaints that arise outside the manufacturer’s warranty period, you can also contact your retailer. If your retailer don’t sell Kidsmill anymore you can contact an other dealer. Go to the ‘dealer’ page at the top of the web page for the current list.
Q.5: Can I receive the instructions manual of my furniture?
A.5: You can find this per product on our website. Navigate to the correct collection and click on the relevant product. If you scroll down a little you will find the download link of the manual under the product specifications. Can't find the right product or do you have an older collection that we no longer have? It is best to send us an e-mail at firstname.lastname@example.org or fill out the contact form telling us you need the instructions manual and the article number of the item you need the manual for. To know where you can find the article number, please see the answer to Q3.